FAQ's

FAQ's

Below you'll find answers to the questions we get asked the most about.

How should I send my files to Finishing Touch?

 

Different processes require different file preparation. Please consult with Finishing Touch before submitting artwork.

 

Some points to remember when suppling artwork. Files can be accepted via:

  • CD

  • E-Mail

  • Zip

  • Each disk needs to be clearly labeled

  • Files should be supplied as CMYK Tiff, Grayscale or Postscript Level Two

  • Supporting eps, tiff files etc should be supplied

  • All text within graphics should be converted topaths.

 

 

Do you have a minimum order?

 

No, we do not have a minimum quantity for orders. You can order exactly the number of prints that you need.

 

How will my order be proofed?

 

All orders come complete with a hard copy proof, whether it's a leaflet or poster, so you can see just what the finished product will look like before you give your approval for us to print.

 

How quickly can I expect my order?

 

Typically we aim to dispatch orders within 5 working days from approval of proofs. However please do discuss this with your account manager at the time of approval. Should you need your cards quickly, we will do what we can to meet your deadline. Likewise should your order require extra finishing, this may take a little longer to produce. Your account manager can advise you on this.

 

When and how do I pay?

 

Payment is required in full before dispatch of the final order. Should your order require a tool to be made we may require payment with the order. Please do check with your account manager. Invoices can be paid by BACs, CHAPs, cheque, debit or credit card(please note a credit card payment will incur 2% surcharge).

What are your Christmas opening hours 2019 - 2020?

 

Last order and dispatch date for pre-Christmas orders is 23rd December. We shut on 23rd December and re-open on 2nd January 2020.